Privacy & Cookie Policy

Who we are

We Can Help You Ltd is committed to protecting the privacy and security of your personal information. This policy sets out the basis on which we collect personal data and how that data is used when you visit or interact with yourright2light.co.uk.

We Can Help You Ltd is a company registered in England and Wales under company number 13761880. Its registered office is 26 Green Curve, Banstead, Surrey, United Kingdom, SM7 1NX. We Can Help You Ltd is the data controller in respect of your personal data.

If you have any questions about this policy or our use of your personal data, please contact info@yourright2light.co.uk.

Who this policy applies to

This policy applies to visitors to our website and to website visitors who complete a contact form or otherwise contact us through the website.

What information we collect

Depending on how you interact with us, we may collect your name, email address, phone number, property details and any other information you choose to provide in your enquiry.

We may also collect limited technical information when you access the website, such as IP address, browser type, device information and standard website usage data.

How we use your information

We use your personal data to respond to enquiries, assess whether we may be able to assist you, communicate with you about your property or claim and operate, maintain and protect the website.

We only use your personal data where we have a lawful basis to do so, including where it is necessary for our legitimate interests in responding to enquiries, improving our website and protecting our rights.

We do not ask for payment information through this website.

Contact forms

When you submit a contact form, we collect the information you enter so that we can respond to your query. Form submissions made through this website are processed using a third-party form delivery service so that the enquiry can be forwarded securely to our inbox.

Cookies

Cookies are small text files placed on your device when you visit a website. They help websites function properly and can also be used to understand how visitors use a website.

This website uses Google Analytics cookies to help us understand how visitors use the website and to improve performance and user experience. It does not currently use advertising cookies.

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may affect how parts of a website function.

Sharing your information

We may share your personal data with selected service providers who help us operate the website and respond to enquiries. We may also share data where required by law, regulation or in connection with a sale or restructuring of the business.

We require third-party service providers to process personal data only for specified purposes and to keep it secure.

Where your information is stored

We will only retain your personal data for as long as is necessary for the purposes for which it was collected, including satisfying any legal, accounting or reporting obligations. Unless we inform you otherwise, we generally retain your data for as long as we continue to communicate with you in relation to your enquiry. If we do not communicate for 12 months, we may delete your information.

Keeping your information secure

We take appropriate steps to help protect the personal data you provide to us. However, information transmitted over the internet is never completely secure and any transmission is at your own risk.

Access to personal data is limited to those who have a business need to know it and who are subject to appropriate duties of confidentiality.

Your rights

Under certain circumstances, you may have the right to request access to your personal data, request correction, request erasure, object to processing, request restriction of processing and request transfer of your personal data to another party.

To exercise any of these rights, please contact info@yourright2light.co.uk. We may need to request information from you to confirm your identity before responding.

Other websites

Our website may contain links to other websites. This policy only applies to this website, so if you follow a link to another website you should read its own privacy policy.

Changes to this policy

We keep this policy under regular review and may update it from time to time by posting a new version on this page.

Complaints

If you are not happy with the way we have handled your personal data, please contact us first at info@yourright2light.co.uk. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.